• Animals will be accepted/collected only by appointment within the opening hours. All fees due are payable in full either on arrival or departure. There will be no refund for pets brought in late, or removed before the end of the pre-booked period. Notice given to cancel any reservation less than 7 days before the arrival date will be subject to a cancellation charge of 50% of the total boarding fees.

• We strongly advise clients to book their pets in for the full duration of stay that may be necessary as, being a small kennels, during busy times of the year we often cannot extend periods of stay at short notice.

• Whilst every possible care and attention is given to each pet, we cannot be held responsible for loss, either from illness or other cause. A veterinary surgeon will be called if necessary with all charges to be paid by the owner of the animal.

• Dog Owners please note if we consider it appropriate, we may exercise your dog along with others of similar temperament. If you do not wish your dog to socialise with others then you should please notify us when booking.

To keep any disturbance to our guests to a minimum, all pet arrivals and departures may only take place by appointment during the following hours:

 Monday to Saturday 8am to 11am & 3pm to 6pm

 Sundays & Bank Holidays 9am to 10am & 3pm to 4pm